Return and Refund Policy

At Business Arch Tech, we prioritize customer satisfaction and ensure that our return and refund process is simple and transparent. If you are not satisfied with your purchase, you can return it following our guidelines below.

1. Return Eligibility

Returns must be requested within 30 calendar days from the date of delivery.
The product must be unused, undamaged, and in its original packaging with all accessories, tags, and labels intact.
A valid proof of purchase (order receipt or invoice) is required for processing a return.

2. Non-Returnable Items

Certain products cannot be returned, including:

Items that have been used, washed, or damaged after delivery.
Items without original packaging, accessories, or proof of purchase.
Personalized or customized products.
Clearance sale items or promotional purchases (unless defective or damaged on arrival).

3. Return Process

To initiate a return, follow these steps:

Contact Us: Email us at [email protected] with your order details and the reason for the return.
Approval & Return Instructions: Our customer support team will review your request and provide return instructions.
Return the Item: Ship the item back to us using a reliable courier service. The customer is responsible for return shipping costs unless the item is defective or incorrect.
Inspection & Confirmation: Once we receive the returned item, we will inspect it to ensure it meets the return criteria.

4. Refund Policy

Refunds are processed only in cash and will be provided upon successful return processing.
Customers will receive their refund in cash at the time of product pickup or return confirmation.
No electronic refunds, store credits, or bank transfers are provided.

5. Defective or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund based on the issue.

For any further questions regarding returns and refunds, please reach out to us at [email protected].